Professional

Following our proven methodology developed over many years with practical business experience, 3 Dimensional Consulting professional services has assisted our clients with the deliver of important business initiatives.

Professional Services include the following

  • Consultancy services
  • Business process improvements
  • Infrastructure capital expenditure review and recommendations
  • Project management

Client example

Our client used various types of programs, spread sheets and documents to store information for properties they were managing. They engaged the services of 3 Dimensional Consulting to source and evaluate Property management solution. 3 Dimensional Consulting professional consultants managed the process from sourcing products from various vendor suppliers, evaluation of shortlisted vendors and finally overseeing the installation of the successful solution.

Support

Our support services are tailored to fill in the gaps to assist and support your business. Is your team or department unable to complete projects or meet deadlines due to an influx of projects and under resourced? 3 Dimensional Consulting support model is flexible were we work within your guidance. Should you require us to be on site working along side your team or remotely.

Support Services include

  • Internal business systems
  • Outsourced services
    • Professional Services
    • Development
    • Support

Australia Wide Case Management System

3 Dimensional Consulting was chosen as the successful tender by Australian Federal Government agency. Responsible for mission critical Case Management System used Australia wide. 3 Dimensional Consulting team works very closely with the Agencies Information Technology group with 2nd and 3rd level support and business specialist assuring all changes adhere to business and Legislative requirements.

Business Online presence

3 Dimensional Consulting has managed the online website of large Luxury Car automotive dealership. The online presence is critical to the business for engagement with its customer base in a very highly competitive industry.

Development

Since our inception in 1999, 3 Dimensional Consulting has worked across a large number of business sectors in vertical and horizontal markets. Industries include State and Federal Government, Insurance, Health, Automotive and Banking. We use the following vendors to provide business  solutions for our clients. 

  • Microsoft
  • IBM
  • Linux 

Languages we use and are proficient in:
C#, C, C++, Java, JavaScript, Dot Net, PHP, SQL, DBMS, HTML, XHTML, UML, VB.NET,  Jquery, XML, LotusScript

 

Examples of customised development solutions we have provided out clients.

Online video management

Our client in the car automotive industry engaged the service of 3 Dimensional Consulting to build an Online Video management solution (OVM). The OVM automates the upload and conversion of videos to internet browser compatibility playable formats. The uploaded videos are used by the client to communicate and interactive with its customers. The solution used PHP, Video conversion JavaScript

Customer Incidents

Victorian State Government agency was using folders and paper recordings to manage customer incidents. The process was time consuming and difficult to gauge the status of incidents and reporting was labour intensify. 3 Dimensional Consulting developed a business solution that enabled all Incidents to be registered electronically. Incidents were able to be more managed with efficiency and staff productivity increased due to less paper process. Additional benefits including the automation of electronically engagement with internal and external stakeholders

Solutions

3 Dimensional Consulting will select solutions that may from Commercial Off the Shelf (COTS), customised developed using the technology appropriate to your business. Or even a combination of the two. Whichever solution is selected, you know these are selected following our proven methodology to select the appropriate solution (click here to read).

Solution Offerings

  • Custom designed solutions
  • Microsoft products
  • IBM products
  • Business Reporting
  • Mobile device – Blackberry, iPhone, Aneroid, Tablets
  • Customer Relation Management (CRM)
  • Case Management Systems (CMS)
  • Website development – Internet/Intranet/Extranet
  • Hosted online business solution

3 Dimensional Consulting has built from the ground up a Security Incident Management Tracking solution - SIMTRACKTM - Learn more about SIMTRACKTM and SIMTRACKTM Mobile from our product website

help desk

 We have worked with a number of clients providing Helpdesk services either National or localised. 3DC Helpdesk is geared towards providing support for Business crtical solutions that require the attention and uptime to ensure your business is not adversally affected by any downtime or potential downtime.
 
3DC's Helpdesk may be an extension of an existing Helpdesk fulfilling a specfic need or may be the main focal point of your business. With agreed Service Level agreements and rapid response, our client's enjoy the benefit of knowing there is a local support team providing the backup service.

The Helpdesk service covers all local Business hours within each of the timezones across Australia and located on premise at 3DC's office in Melbourne,Australia.

There may be various reason to swtich across and use 3DC Helpdesk

  • Your business has grown or changed and don't have the internal resources.
  • You perfer to have internal resrouces focus elsewhere in the business
  • There are specific areas of the business that require support that can't be supported internally
  • Whatever the reason may be, you will know that 3DC is working with you as an extension of your business.